Zoom is partnering with Anthropic to integrate the company’s AI assistant across its productivity platform. In a post on Tuesday, Zoom says it will first add the chatbot to its Contact Center product, which businesses can use as a channel for customer support.
Zoom says Claude, a chatbot Anthropic launched in March, should help customer support agents by creating “better self-service features” that can help guide customers toward relevant solutions. It will also soon be able to surface necessary resources for agents while they’re serving customers.
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