To stay competitive in the crowded market for videoconferencing, Zoom is updating and rebranding several of its AI-powered features, including the generative AI assistant formerly known as Zoom IQ.
The news comes after controversy over changes to Zoom’s terms of service, which implied that Zoom reserved the right to use customers’ videos to train its AI tools and models. In response to the blowback, Zoom updated its policy to explicitly state that “communications-like” customer data won’t be used in training AI apps and services for Zoom or its outside partners.
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