Wendy’s is planning to launch an AI chatbot to automate its restaurants’ drive-thrus.
Dubbed FreshAI, the AI tech will hold limited conversations with customers, handling their food orders and answering frequently asked questions. The bot will integrate with the store’s hardware and cash register systems for processing orders.
The language models include the restaurant’s menu as data, and will allow the drive-thru chatbot to understand complex, customized or indirect orders, as well as discern between a customer’s voice and background noise, Wendy’s said.
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